Frequently Asked Questions
Everything you need to know about our mysterious collection.
How do I choose the right size for my mask?
Most of our masks are designed as 'one size fits most' and come with adjustable silk ribbons. For specific structural masks, please refer to the dimensions listed on the product page.
What materials are used in your luxury masks?
We use premium materials including authentic laser-cut metal, high-quality eco-friendly resin, hand-painted filigree, and genuine Swarovski crystals.
Do you offer international shipping?
Yes, we ship our masquerade pieces worldwide. Delivery times typically range from 7 to 14 business days depending on your location and selected shipping method.
What is your return policy for delicate items?
We accept returns within 30 days of delivery, provided the security tag is still attached and the item is in its original, unworn condition.
Can I customize a mask for a special event?
We offer custom color matching for select styles. Please contact our design team via the 'Custom Orders' page to discuss your specific requirements.
How should I store my mask to maintain its shape?
We recommend storing your mask in the provided protective dust bag and box, away from direct sunlight and moisture, to prevent tarnishing or warping.