Returns & Exchanges

At Masquerade Store, we want you to feel confident in every piece you wear, which is why we offer a 30-day return window for all unworn apparel with original tags attached. If your selection doesn't fit your style or size perfectly, our streamlined process ensures a quick exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a refund.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to any authorized carrier location and keep your tracking receipt; we will notify you once your return is processed.